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Privacy Policy

At Second Chance Skin, accessible at https://www.secondchanceskin.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with our services. By using our website, you agree to the practices described in this policy.
 

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you book an appointment, sign up for newsletters, or complete consultation forms, we may collect your name, email address, phone number, mailing address, and any other details you voluntarily provide.

  • Health Information: For certain treatments, such as microneedling or chemical peels, we may collect medical information relevant to your skincare needs (e.g., allergies, medical history, or skin conditions).

  • Website Usage Data: We automatically collect data about your device, browser type, IP address, and browsing behaviour (e.g., pages visited, time spent on the website) through cookies and similar technologies.


2. How We Use Your Information

The information we collect is used for the following purposes:

  • To provide, personalise, and improve our treatments and services.

  • To manage appointments and send confirmations or reminders.

  • To respond to your inquiries and provide customer support.

  • To send promotional communications, offers, or updates (if you have opted in).

  • To comply with legal or regulatory obligations.
     

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that assist with payment processing, email marketing, or website analytics.

  • Legal Authorities: If required by law or to protect our rights, property, or safety.

All third-party service providers are required to maintain the confidentiality and security of your information.


4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Once your information is no longer needed, we will securely delete or anonymise it.
 

5. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal data, subject to legal obligations.

  • Objection: Opt-out of receiving marketing communications at any time.

  • Data Portability: Request your information in a portable format.

To exercise these rights, please contact us at thesecondchanceskin.com
 

6. Cookies and Tracking Technologies

We use cookies to improve your browsing experience and analyse website traffic. Cookies may include information about your preferences, enabling us to provide a more personalised experience. You can adjust your browser settings to decline cookies; however, this may affect the functionality of our website.
 

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Despite these measures, no method of online transmission or storage is 100% secure. We cannot guarantee absolute security.
 

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of these sites before providing any personal information.


9. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date. Continued use of our website following the update constitutes acceptance of the revised policy.


10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

  • Email: thesecondchanceskin.com

  • Address: The Pavilion Members Club, Knightsbridge, London

Thank you for trusting Second Chance Skin with your personal information. Your privacy is our priority.

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